attempted to place an order with Cissbury Leathers on Oct.8th(this year)through their Website.The transaction seemed to fail at the checkout stage,so I rang and made the order next day,explaining the problem with the Website order.I was assured that this happens sometimes with on-line ordering,and all was o.k.Subsequently,it transpires that my credit card had been debited with the on-line order,and also with the telephone order.I contacted the company who assured me that the amount would be refunded to my account.I was also told that the item I had ordered was not in stock and would be despached as soon as it was available,I took the company's word on this.Up 'till now I have e-mailed,and rang Cissbury Leathers at least ten times to resolve these issues,non refund of my money,and non appearance of my goods.So last week,having been told that my refund had been dealt with-not true-and the goods were still not in stock,I requested,verbally,and by e-mail,to cancel the transaction,and all monies be refunded.I again was assured that that would be sorted.Up until today my credit card account has not been credited with a refund (400euro).So people beware of this firm,if this is how they deal with customers.I had thought it was a reputable company,but.....