Thought this might be useful to some of Ok!shon's customers
To cut a long story short, I bought some stuff from Yahoo auctions in the summer and Ok!shon shipped them in July. I chose surface shipping and ETA was about 2 months. Well it's now 4 months since then and my bike is still waiting for the parts. I emailed them about 6 times in the last 2 months and although they answered back, they had no real solutions for me, they just stalled the whole thing. My last email was today, saying I demand a full refund for all services until now, in the next 72 hours. They responded immediately with 2 emails.
1st.
....................................................................................
Hi,
As spoken, we passed the case to post office for investigation, and
they will get back to us on the status. It could take some time. To
our understanding, it may takes up weeks to months, as it is a SEA
parcel, which is being sailed over the ocean.
Refund is not possible according to the terms of service that you signed up.
However, if the post office grant us insurance, we will return it to you.
Thank for your attention.
.............................................................................................
2nd
.............................................................................................
Hi,
Further update from post office, they claim they will get back to us
later next week, on the status of the parcel.
...............................................................................................
Since this was my first transaction with them, I m a bit confused, because most people say they are ok to deal with, except they are maybe a little slow with emails (Although here, this is not the case).
Anyway I m on the lookout for more services of this type. Don't know how this will turn out. (I hear Rinkya are dependable but expensive,any thoughts?)
|
